T&C’s, DELIVERY AND RETURN POLICY
You can rest assured we will exceed your expectation on every order.
Deliveries will generally be made between 9 am and 5 pm Monday to Friday (excluding bank holidays). Electronic copies may be delivered outside these hours.
Deliveries will be made as soon as possible dependent upon service requested and the details of the particular Work Order or Contract. Your order may be dispatched from multiple locations and therefore arrive as separate deliveries.
Where the order is for a physical item, by default delivery will be to the address of the registered debit/credit card holder used to place the order. The customer can enter a different address but this may require further security checks.
We will make contact with you either by telephone, fax or email to arrange a delivery time upon receipt of your order. We will endeavour to deliver at the agreed time however we cannot guarantee delivery dates and times as these may be affected by circumstances outside our control. We will do our best to contact you if we are forewarned of any delays.
For this reason we are unable to accept responsibility for lost working time and recommend goods and services are ordered well in advance of any project key dates.
Where the order is for a physical item and we are unable to gain access to the agreed delivery address we will return the goods to our premises and make contact with you to re-arrange delivery. Unfortunately in these circumstances we may have to charge you a further delivery fee.
All goods and services must be signed for to confirm receipt.
Prior to making payment, please ensure you have read and agree with the Terms and Conditions and Refund Policy of the Contract in relation to this transaction which you would normally receive in advance.